Holiday Station Stores

Hello,

The store I went to was 274**** on Washington Ave North. The transaction amount was $10 for gas.

I was on pump 3, went into the store, and asked for 10 bucks on pump 3.. I went to pump gas and it would not work so I went back in the store and told the woman, who had a manager name tag on, that the pump was not working. She then told me to go to 6 so I hurried and went to 6. It too was not working so again I went into the store and she said 'sorry the pump timed out...

here is a refund'. I asked how did it time out in that short of time??? No answer. I said if you knew pump 3 didn't work why did you have it open?

No answer. She then handed me a receipt and said it is on your card. I tried buying gas and it was declined because the money was not there. I said why do I have to suffer and wait for your mistake and she then said it is not my mistake.

I said what??? You put the money on the wrong pump obviously because how would it time out in the 30 seconds it took me to get on pump 6??? She said nothing, so I took the receipt and said thank you for causing me trouble with the gas and my appointment. She walked away and I left.

I don't understand, and I know for a fact that she put the money on the wrong pump yet I, the customer have to wait and suffer for my little ten bucks... how is this okay and fair. She was not rude, she did not say much or take responsibility for her error. This is why I am upset.

Also, the fact that I am the customer, and she paid no attention when I was asking my questions and trying to pay for gas. How is this acceptable? Why did I have to wait until it was too late to get gas which by the way I always get from this station to get gas n food, but I will choose better next time if this is how it's going to be. I did call to talk to her about it and all she said was I have to wait 72 hours.

No apology, no accountability, nothing. If she indeed put it on the right pump it would have worked unless it was broken and she still did it and/or put it on 6 and this whole time of me running in and out of the store 3 times is what caused the pump to time out, because it does not time out from the time you walk out the store to the pump. Never in my life has it done that and I doubt it took me more than 30 seconds to walk from door to car. So she lied and she put the money on the wrong pump and that's how it timed out because it doesn't take a detective to figure it out.

And what happened to pump 3??? It's broken, and she just didn't do her job and have it properly shut off or down or something. This is just ridiculous. You didn't have to wait for your return money, I did.

If she had just admitted to her mistake and owned up, I would have been okay with that. But I had to run in and out of the store 3 times to talk to her. Total waste of time and money plus a missed appointment for an easy fix.

I would caution future customers not to go to that one if that's how she or the employees represent the establishment. Perhaps they should learn to listen to customers and understand the meaning of mistake and accountability.

I'm a truck driver and I went there to take a momentary break. I went inside to purchase some items.

Not many items I could eat, but I found some. The problem came with the cashier who was having a long, detailed conversation with two guests. He spoke with multiple customers saying hi and hello until I stepped up. When I presented my two ice cream bars that I wanted to purchase, he just looked at me and didn't say anything.

After ringing up my order and I paid again, he just looked at me like, well. I asked him for a receipt, and it seemed like it was too much trouble to do that. I don't want to say it had something to do with racism. But I was the only dark-skinned person in line treated that way.

You said hello and goodbye to everybody other than me.

I was the only person he had an attitude with. I still have my receipt if you need to call me or ask me about this.

Car wash in Victoria, MN destroyed my mirror. Employee only said our sign says were not responsible.

Hello my name is William I am a disabled veteran with a brain injury I visited the store at Holiday Station, 1535 BEAM AVE

MAPLEWOOD, MN, US, 55109, I attempted to pay for gas with my credit card I sometimes have problems with cognitive day to day tasks so instead of using my debit card I was accidentally trying to use my Menards credit card the manager was attempting to help before he got aggravated and became aggressive and began to scream at me his behavior was so bad many customers in the store began to voice their complaints about him yelling at me as I maintained a calm demeanor I asked him for corporate number or his supervisor and he refused saying it was illegal to give out those numbers he was so angry he was shaking and behaving erratic. Fearful I began to record the incident and captured his behavior and him verbally threatening me at one point another cashier offered to assist me only for him to yell Im your boss as stated I have the incident recorded and will expect an apology because as a navy vet with a disability I didnt deserve to be treated in such a way and I cant help but believe hes representing your company in this case.

Better customer service.

I was charged for a purchase I did not make and I tried to resolve it with customer service without any help. The charge was made to my visa.

I went in to get gas. I pre-paid for it.

They put it on the wrong pump and then they refunded it to my card and now I couldnt get gas because it takes time. Well thats unacceptable because she was just saying too bad so sad who says that Amongst other things Im gonna call back

Condescending store clerk at store in Plymouth Minnesota 9075 Schmidt lake Rd , 56442. Her name is Lorel I believe wears glasses taller red or brunette hair possibly Caucasian like myself.Inbelievably rude bc of the question I asked .

Spoke to me in rude tone trying to making me feel small for having a question that required a response from her. 24hour store but she had no signs indicating the status of the store being open or not counter was unattended when I entered the store she seemed upset that I came inside .Ignored my courtesy with her inappropriate language.

And terrible customer service not polite but cold and demeaning. Approximately 12:30 am Saturday morning was the time and Ill b making a post via you tube to boycott this holiday location in Plymouth specifically because of her unprovoked rudeness, Misrepresentation of the holiday brand , with her lack of customer service skills period.

I used my cubrewards of $.10 of a gallon of gas. It was taken off at register but not at pump.

I am not very happy about this. I went back inside and was told they could not do anything about it. That really makes me mad!!! Now i am out of thatdiscount.

It was at store 15550 Cedar Ave. Apple Valley,Mn.55124.

Register 1 17277 Kayla. Store #26/3529.

They are automatically subtracting money from my checking account, but I have a positive credit of $300. When I asked them how this is happening, they said they don't know. What am I supposed to do about it?

on May 8,2024, I rnyetrf the car wash at the West Fargo station. This was between 2:00 and 3:30.

Upon exiting I saw the my gas filler door was open. When I got out to close it, I saw the outer cover was missing. I immediately went in to the station and told a young man what had happened. He went out to the car wash and retrieved the part which had broken in three pieces.

The following morning I went in and talked to the manager who took down all the info and took a picture of the broken part. I also left an estimate from a body shop for the damage. She turned everything in the a Christian Riley at CircleK. When they reviewed the video of their wash, they looked at the wrong time and I was told my car was not in the wash - they looked at 9:00 AM - I was in like I said somewhere between 2:00 and 3:30.

I tried to tell Christian about the time discrepancy but she refused my claim from the body shop. I have tried to dispute the time factor but she basically said I entered at my own risk due to the fact it was a car wash with water pressure. I feel Holiday/CircleK should definitely be responsible for the $300 to replace, paint and install the new part.

BTW my car is a 2022 with only 15,00074 miles on it. Please respond to:

kjkelly39@***.com or 701-446-****.

I went in to holiday on last Saturday and the security just gave me some type of hand adjustment and I did not know what he meant and I told him that and to speak to me and use communication

And I called in abort this issue and spoke to some one on the phone

I asked if I was bar or band from the story

I was told no

Because I did nothing wrong

I have been going in there all week with no issues and to day Thursday

I walked in put my back pack by the exit door

And I got my 2 pops and paid for them and then the cashier told the security officer that I was trespassing

So now I want a phone call from the dist manger

And I want it in black and white in a letter that I can shop here or I'm band

If I'm band I will file a lawsuit on holiday

I have done nothing wrong

The big bags of chips were on sale buy one bag get one for a dollar they charge me full price for both they also advertise Bic lighters two for four and that is not the correct price the manager knows it but he won't let the workers take down the false advertisement so just be aware of what you're buying and what they're charging